Customer Experience

At Winkhaus, your satisfaction and customer experience is of the highest importance to us. There are a range of key services the team offer and any member of our team can be contacted to help provide you with an update on your order or any other enquiries you might have. We are also continuously working on new projects to ensure we can provide you with the best customer experience possible.

Customer Experience Benefits


Orders are confirmed by email within 24 hours. Any member of our Customer Care team can be contacted to provide an update on your orders progress.


Order confirmations advise expected delivery dates for all product lines. If you require a timed delivery option, please speak with a member of our Customer Care team who will be able to advise the availability and cost for this service.


To protect your goods in transit and to help the environment, parts may be despatched to you in our returnable packaging.


Our standard payment terms are 30 days from the end of the month, with invoices due on the 30th day of the following month. For more comprehensive information, please see our Terms and Conditions of sale.

Contact Information

At Winkhaus, our doors are always open for you! For any information or if you require assistance, please contact the following departments:

Customer Service
+44 (0)1536 316000 – Option 1
enquiries@winkhaus.co.uk

Accounts
+44 (0)1536 316000 – Option 3
credit.control@winkhaus.co.uk

Get in touch with us

Ready to move the conversation beyond appearance?

Discover how Crafted Synergy can help your business differentiate, add value and sell more than a door.

Please request your demonstration, brochure or any further information request in the message box below.

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Alternatively you can write us an email: marketing@winkhaus.co.uk