Customer Care

At Winkhaus, your satisfaction and customer experience is of the highest importance to us. There are a range of key services the team offer and any member of our team can be contacted to help provide you with an update on your order or any other enquiries you might have. We are also continuously working on new projects to ensure we can provide you with the best customer experience possible.

Customer Service Benefits

Orders are confirmed by email within 24 hours. Any member of our Customer Care team can be contacted to provide an update on your orders progress.

Order confirmations advise expected delivery dates for all product lines. If you require a timed delivery option, please speak with a member of our Customer Care team who will be able to advise the availability and cost for this service.

To protect your goods in transit and to help the environment, parts may be despatched to you in our returnable packaging.

Our standard payment terms are 30 days from the end of the month, with invoices due on the 30th day of the following month. For more comprehensive information, please see our Terms and Conditions of sale.

Winkhaus Portal

The Winkhaus Portal is a productivity tool designed for direct customers of Winkhaus, providing instant access to a wide range of services and information, including our full product catalogue, order management, media downloads, and transactional data such as order tracking and payment history.

Contact Information

At Winkhaus, our doors are always open for you! For any information or if you require assistance, please contact the following departments:

Customer Service
+44 (0)1536 316000 – Option 1

+44 (0)1536 316000 – Option 3

Get in touch with us

For any questions related to our products, solutions, services or any generic enquiries please complete the form below and we will be happy to help.

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